Frequently Asked Questions (FAQ's)
Looking for answers? We hope the below guide can answer your questions!
What is the inspiration behind the name Zingo Ringo Books?
We are publishers but we are also mothers and fathers. Our founder has two boys whom she sweetly referred to as bisseh (Arabic for cat) and batta (Arabic for duck) when they were very little, hence our visual identity. As they entered their pre-school years and gained more of a personality, clowning around, putting on funny "shows" and being downright silly (and always adorable!) she began to call them Zingo and Ringo, inspired by two silly names from her childhood, and so Zingo Ringo Books was born!
Will you have any new books coming?
Yes! We have plenty of new ideas and projects in the pipeline. Make sure to follow us on instagram @zingoringobooks (direct link at the bottom of our website) and to "favorite" our page to keep up-to-date with our newest releases and news.
Do you ship internationally?
Yes we do! Because we really want to help you spread a love for Arabic among your little ones wherever you or they may be. Please check our Shipping policy to find out if we ship to your location. If not, please don't hesitate to contact us directly and we may be able to organize special shipping for you.
How much does shipping cost?
Shipping fees are primarily a function of destination. Therefore, the only way to calculate the shipping fee is to enter your shipping address at checkout to receive the rates offered by our shipping partner. Please note that shipping fees are also a function of weight and price brackets. What this means is that the cost of shipping 1 book is often the same as that of shipping 5 or more books!! This most applies to international orders to Europe, USA, Canada, UK, Australia and Asia, and again, can only be determined by completing your address details at checkout. Do keep in mind when ordering from abroad that it is more often more economical to purchase more books. For the UAE, a standard AED 20 applies regardless of the size of the order.
I am an Illustrator, can I contact you to share my portfolio?
Yes! We are always looking for fresh faces and new styles. That said, and with no offense to anybody, because we value and respect artists from everywhere and from all walks of life, our business model is to shed the limelight on Arab talent, as we believe they are under-served and under-potentialized. If you are an Arab illustrator, please feel free to contact us at: email@example.com along with your name, number and portfolio; and if not, please do contact us anyway! We will keep your contact details and file on record should our approach to hiring illustrators change in the future.
What is your Return/Exchange Policy?
We do not accept returns. Exchanges are possible only in case of a faulty, incorrect or damaged product. Please refer to our complete Return & Refund Policy here for more information.
Do you have any retail locations?
At the present time, we are available online serving the world through international shipping with newly lowered rates. We do have a presence in some local markets through either online presence and/or a physical shop. The current retail locations include:
- Sharjah - House of Wisdom
- Dubai - Maison Tini
- Abu Dhabi - All Prints
- Umm Al Quwain - Zayed Bookshop
- All UAE - Lughaty Bookstore
Jordan: Kid You Knot
Palestine: Qaryat Al Hikayat
Lebanon: Cookie Dough Boutique
- Halseesan Books & Play
- Rufuf Books
If you do not find your country in this list and would like for us to be present in your location, please do reach out to us directly.
I love the books! Are they child-safe?
Yes, all our books have been designed with your little ones in mind. We take a lot of time to choose the right paper quality, thickness and ink to ensure that you have complete peace of mind while your little ones flip the pages of our books...or chew on their spines!
I have a great idea for Zingo Ringo Books! Can I send it to you?
Yes! We would love to hear from you and welcome any ideas or suggestions that you may have. Please feel free to email them to: firstname.lastname@example.org We will review them and reply to you as soon as we can!
What if I can't find the answer I'm looking for on your website?
We try our very best to be comprehensive but if we've missed something, please excuse us! Feel free to contact us at: email@example.com to assist you.